TOURS AND TRANSFERS BILLING POLICIES
RESERVATION POLICIES:
Rates listed are exclusively valid for the inquiry date. They are subject to change and will only be honored as shown on the website if the service requested is confirmed.
In order to avoid inconveniences, please make a printout of your reservation voucher and have it ready for check-in to the reserved service. Should a change to a confirmed reservation be needed, please contact TC MAYAN CONNECTION TRANSFERS and have your reservation and/or confirmation number handy. We strongly suggest reading the CANCELLATION POLICIES section hereinafter. Any changes are subject to availability and rate adjustments when necessary. Our CANCELLATION POLICIES are applicable at all times without exception.
PAYMENT POLICIES:
The amount corresponding to your reservation will be immediately charged to your credit card, debit card or visa card, etc. provided it has a confirmed reservation status.
VISA and MASTERCARD are welcome. We will be glad to accept your wire transfer as an alternative form of payment.
The currency in which service rates are quoted on the website are Mexican pesos or US dollars, if your currency is not us dollar, the amount we will charge you will be first converted into US Dollars and the exchange rate prevailing on the transaction date will be applied. This movement may cause a variation of up to 3% above the international fluctuation index for currency exchange and such difference will show on your billing statement. The website cannot be held responsible for this variation and upon accepting the PAYMENT POLICIES you acknowledge to have been informed of the exchange rate fluctuation and declare your agreement to the corresponding charge being made into US Dollars.
DISCLAIMER:
The website works as a middle-agent between the client and the operator of services listed on the website. As such, the website creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, ground transportation and other travel activities. Only the most reputable suppliers are selected for this purpose. However the website cannot be held liable for their acts, omission, wrongdoing or other. Travel services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. The website acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operator’s Personnel, assets, operation and/or property.
The website herewith declares that,
- Photographic material published on its website is intended to render a general depiction of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted.
- Services are based on the website’s own standards and quality criteria and may not necessarily match rating criteria used elsewhere.
- Travel services descriptions are regularly updated for a depiction of the product as close to reality as possible. However, the website cannot be held accountable for variations occurring upon your arrival at the Travel Service site.
- The website will reserve the right to deny the supply of a service to any client at any given moment if and when it considers convenient to do so.
- Any claim or comments that the client should present about the services receive,d must be submitted in writing within a period of time no longer than 14 (fourteen) days from travel’s end date.
The website will not assume liability for any claims, costs or expenses arising from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following:
- Acts committed or omissions caused by any party other than the website or its employees.
- Illness, theft, labor disputes, mechanical failures, quarantine, Government actions, weather or any other circumstance beyond direct control of the website.
- The client’s failure to obtain the required travel documentation such as, but not limited to, passport, visas and certificates, in which case no refund will be granted.
- Changes to, or cancellation of, the travel services offered, notwithstanding the reason. The website reserves the right to cancel or change the travel services at its discretion, but will try to substitute them with comparable services. If a reservation must completely be canceled, the website’s liability will be limited to a refund of all monies paid to the website.
- A full refund will not be granted by the website in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (acts of God such as bad weather -including hurricanes- , earthquakes or war, acts of terrorism or else), circumstances under which the website is not allowed to obtain full refund from service operators in view of specific contract terms. In order to cover book-keeping and administration services, the website will be thus entitled to up to a 10% retention upon the total amount paid by the client for his/her reservation.
Despite our close communication with our selected group of service suppliers, there is still a possibility that changes on the rates may occur without notice. As some of the rates become expired and cannot be timely updated by the operator to your immediate convenience, the website regularly runs a rates verification process which may yield differences between the price you have paid for your reservation and the price you need to pay to actually enjoy the service. When an updated rate happens to be lower than the originally offered to you, the website will only charge the lower amount. When an updated price is higher than the originally quoted price, the website will have a Travel Consultant inform you of the specific variation and the resulting balance that needs to be covered. Should you not agree to the correct amount and decide to cancel upon the circumstances, the website will honor you cancellation request without penalization. The website and its service suppliers will also be released from any responsibility towards compensations that the client may claim and will not be considered liable for any inconveniences arising from the said rate difference and/or cancellation.
TOUR AND TRANSFERS CANCELLATION POLICIES:
- Reservations cancelled more than 2 days prior to arrival date are subject to a charge of 10% of the total amount of the reservation.
- Cancellations made within 48 hours prior to arrival date or no shows are 100% non-refundable.
- Cancellation made 24 hours prior to the departure time will be charged as a one way service.
- Cancellations to the departure time made the same day of the service are non refundable.
- No shows on departure are non refundable.
